Privacy Statement

This website is operated by RADERMECKER SCRL.

In accordance with the law of 30 July 2018 on the protection of privacy, RADERMECKER SCRL attaches great importance to the confidentiality of the data provided by its users.

1 - Personal information collected

We use your personal data to optimise our services and offerings through our website and social media channels. We collect your data where necessary to provide a service. We treat your information as confidential and never share it with third parties in any form.

We collect different kinds of personal data for different purposes:

• When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide.
• When you browse our online shop, we also automatically receive the Internet Protocol address (IP address) of your computer, which enables us to obtain more details about the browser and operating system you are using.
• Where you have provided us with your data and given your consent, such as registering on our site, subscribing to our email newsletters, joining our social media channels.

The customer is responsible for the confidentiality and protection of his personal login data (access code and password).

2 - Storage of your personal data

Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in the Shopify data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.

If you make your purchase through a direct payment gateway, then Shopify will store your credit card records. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as necessary to complete your order. Once your order is finalized, your purchase transaction information is deleted. All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, Mastercard, American Express and Discover. PCI-DSS requirements ensure the secure processing of credit card data by our shop and its service providers.

3 - Use of your personal data

Depending on what you share with us, we may use personal data in particular to make your use of our online services pleasant and easy. We may need to access your data in order to provide our services to you, including

• To provide a service (purchases, deliveries, etc.)
• Where we are required by law to request and process your data
• Where you have provided us with your data and given your consent, including :
  • To determine your consumer profile and, based on this, to be able to offer you targeted deals
  • For marketing knowledge, improvement and optimisation of our services
  • For targeted marketing campaigns

Generally, the third party providers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us. However, some third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

We use various social media channels. We use these channels to contact our customers and for various marketing purposes. We may access certain personal data on several social media channels. We use the following social media channels: Facebook, Twitter, Instagram, YouTube, LinkedIn. We do not store this personal data and are not responsible for it. You determine what you communicate with us. You can adjust your data yourself in the privacy settings of the relevant social media platform. When using these platforms, you will not be bound by our privacy policy, but by that of the platform in question.

We use Google Analytics to measure the use of the website and to improve its content and value. For more information on how Google treats your data, please visit the Google website.

4 - Safety

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.

If you provide your credit card information, it will be encrypted through the use of SSL security and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS and implement additional generally accepted industry standards.

5 - Cookies

We use cookies on our website. Because we want to ensure your privacy and improve the usability of our website, it is important that you know why we use cookies and how we do it.

Cookies are small, simple text files stored on your computer or mobile device when you use our websites. You can accept or decline cookies yourself when you arrive at our website.

We use these cookies to give you a better online experience on our website:

• Make our online shop easier to use
• Not always having to provide or request the same information when you visit our online shop
• Provide you with certain features
• To measure the use of our online shop and, if necessary, to improve it
• You present a more relevant online shop
• Better tailor any advertising to your needs and interests

There are different types of cookies:

• Strictly necessary cookies that allow you to browse the website and use its features
• Performance cookies that collect anonymous information about how visitors use the website
• Functionality cookies that store user choices (country, language, search settings)
• Advertising cookies that allow third parties to show relevant advertising or offers
• Social media cookies that allow you to share articles/products on social media, follow or like pages.

Here is a list of the cookies we use. We have listed them here so that you can choose whether or not you want to allow them.

session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

shopify_visit, no data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

shopify_uniq, no data retained, expires at midnight (depending on visitor location) the next day. Calculates the number of visits to a shop per unique customer.

cart, unique identifier, persists for 2 weeks, stores your shopping cart information.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the shop has a password, it is used to know if the current visitor has access.

If you wish to delete cookies already installed on your computer or mobile device, please consult the help of your internet browser.

6 - Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.

7 - Policy changes to this privacy policy

We reserve the right to change this privacy policy at any time, so please check it frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell you products

Questions and contact details:

If you wish to access, correct, amend or delete any personal information we have about you, make a complaint, or if you simply wish to have more information, you can use the contact form available on our site or contact us :

Every working day from 08:00 to 12:00 and from 13:00 to 17:00

RADERMECKER SCRL

4A avenue de la SIDEHO

7780 Comines (B)

Tel: 0032.56.58.88.13

Email : hello@radermecker.com